The Forgot Username or Password? is located on the login screen below the fields of where you enter in your log in credentials. To reset your password, the functionality requires the user to have a working email and access to that email since that is where the reset functionality will start. You will also need to know your username and company Id.
If you are not able to receive the email for resetting your password and you are not the system admin, you can refer to a system admin within your company to change your password for you. More info can be found on the Changing Employee Passwords page
Resetting your own password
You will want to start by going to marketsharpm.com to access the Log in page.
If you do not know your username, you can contact our team at 1-800-596-4368 or a system admin on your end
If you have the company Id and username ready, enter them into the fields on the right and click Continue
Clicking Continue will send an email that is tied to that username entered. Once you receive the email, you will want to either click on the Reset Password Button or copy and paste the URL link into a browser
The Reset Password Button or the URL link will take you to the password update page where you can update your password
It will inform you of the criteria of what is needed to be entered and whether or not your passwords match
The criteria is at least six characters with at least one number
Once your passwords match, click Update. You will be redirected to the login page in 5 seconds or less. If you do not get redirected to the login page, click on the link that says Click here
Enter your new password in and log in to MarketSharp